Jeff Russakow is Yahoo!'s executive vice president of Customer Advocacy. In this role, Russakow has global responsibility for all of Yahoo!'s customer support functions, including audience, small business, ad operations, and search network quality
Before joining Yahoo!, Russakow served in executive management roles at Symantec, including leadership of global enterprise support services, global services product management and solutions engineering, and corporate strategy. While at Symantec, he helped increase customer support satisfaction to record levels. Prior to Symantec, Russakow was vice president of worldwide sales operations and customer support at Adobe Systems. Before that, he served as vice president of strategy and field operations at SAP America. Russakow began his career at McKinsey & Company.
Russakow holds a bachelor of science degree in mechanical engineering from Princeton University and master's and PhD degrees in mechanical engineering from Stanford University.